Help
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Download and Instalation
To begin Remote Assistance, please check the “I Agree” box to indicate that you have read and understand the Remote Assistance terms and conditions – then “Click here to begin Remote Assistance”. A new web page will open with “Session Login” as shown below.
Your technician will provide you a session ID to type into the “Session ID” field. Then, type your first name into the “Your Name” field. Then click the “Join Session” button.
Firefox Browser:
A window will appear stating, “You have chosen to open…” Click “Save File”.
Once file download completes, double click on file in download window. (see below)
Internet Explorer:
You will see “Do you want to run or save the file? Click “Run”.
Click Run and the Remote Assistance software will be installed on your PC.
When the session ends, you will be asked if you’d like an account of your own. Simple click the red “X” in the upper right corner to close.
